Customer ExperienceRomaniaThe journey map your board actually reads.
A modern CX journey builder for consultants and teams: personas, stages, insights, AI credits, document signals and board-ready exports in one workspace.
Email, magic-link or Google sign-in · No credit card · Free plan includes 200 AI credits
What's inside
Everything a CX lead needs. Nothing they don't.
Personas that stay connected
Create realistic personas, then reuse their goals, needs and frustrations across stages, insights and action planning.
Stage-by-stage journey map
Drag and drop stages with customer goals, touchpoints, pain points, opportunities, evidence, KPIs and backstage notes.
Live CX diagnostics
Emotional curve, effort-vs-impact matrix, pain-vs-opportunity balance and moments of truth update as the journey evolves.
Action plan
Turn opportunities into prioritized actions with owner, effort and impact — or generate a plan with one click.
AI co-pilot with credits
AI generates personas, stages, insights, review analysis and action plans. Each workspace has a transparent monthly credit pool.
How AI insights workBoard-ready exports
Export HTML, JSON, PDF and PowerPoint reports. Starter and above can use workspace logo, colors and brand settings.
Built for
Three audiences, one journey tool that fits all of them
We built this with people who actually deliver CX work — not generic diagramming tools repackaged.
CX consultants
Run discovery faster, deliver sharper journey artefacts, and walk into the steering committee with a board-ready map.
- Client and project workspace structure
- Branded PDF / PPTX export on Starter+
- AI drafts, document import and review mining
Internal CX teams
Replace the slide deck. Keep persona, stages, friction and action plan in one living document the whole org can read.
- Owner, KPI and priority per stage
- Effort-vs-impact prioritization
- Workspace roles, audit log and usage controls
Patient & service experience
Map sensitive end-to-end journeys — admission, treatment, discharge — with moments of truth and emotional curve baked in.
- Moments of truth highlighted
- Emotional curve per stage
- Pain-vs-opportunity balance view
Start fast
Battle-tested templates out of the box
Featured 3 of 10 industry templates — onboarding, e-commerce, complaint resolution, telecom, utilities, healthcare, employee, churn prevention, B2B, B2C. Pre-filled personas, stages, pain points and opportunities — editable in seconds.
SaaS activation · 6 stages
Onboarding
Discovery → Sign-up → Activation → First value → Habit formation → Expansion
Open onboarding templateE-commerce · 6 stages
Purchase
Awareness → Research → Decision → Checkout → Delivery → Post-purchase
Issue resolution · 5 stages
Complaint
Issue occurs → Search for help → Contact support → Resolution → Follow-up
Why teams pick it
Built by CX practitioners, for CX practitioners
Most journey tools are generic diagramming apps. This one speaks CX — moments of truth, emotional curves, evidence, KPI per stage, effort-vs-impact prioritization and AI support matched to each plan.
- Drag-and-drop stage reordering with keyboard support
- AI-generated personas, stages, pain points, insights and action plans
- Document import and review mining on Pro and Enterprise
- Effort-vs-impact matrix and priority distribution donuts
- Swimlane timeline for board presentations
- JSON, HTML, PDF and PPTX export — with branded exports on Starter+
- Email + password, magic-link or Google sign-in — bot-protected (Cloudflare Turnstile)
- Row-level security per user, GDPR-ready cookie consent + data export
- Light and dark theme plus workspace brand colors
Pricing
Start free. Upgrade when your maps, team and AI usage grow.
Launch pricing is active for Starter and Pro while self-serve checkout is being wired. Paid plans are approved manually and matched to the limits already enforced in the app.
Free
Available nowFor solo CX leads exploring the product.
- 3 journey maps
- 1 user (you)
- 200 AI credits / month
- Core AI for personas, stages, insights and actions
- JSON, HTML, PDF and PPTX export
- 10 version history snapshots
Starter
Launch offerFor solo consultants delivering CX work to multiple clients.
€290/yr launch price
Regular €39/mo
- 10 journey maps
- Up to 3 teammates
- 2,000 AI credits / month
- Branded PDF and PPTX exports
- 50 version history snapshots
- Client and project organization
Pro
Best for teamsFor growing CX teams running multiple journeys in parallel.
€790/yr launch price
Regular €129/mo
- Unlimited journey maps
- Up to 10 teammates
- 20,000 AI credits / month
- Document and review import with AI
- Workspace audit log
- Stronger AI routing for insights and reviews